Encanto Cosplay’s Response To COVID-19

In response to the ongoing COVID-19 situation worldwide, we’re closely monitoring the impact as we continue to support

our customers, staff and communities during this challenging time. We are open and in service, our customer support team is here to provide all assistance.

June Update:

All shipping carriers are back to regular schedule, Expedited & Priority Express Services are both back.

Duty & Tax-Inclusive service for Europe is also available now.

EMS is still experiencing delay from backlog, they are clearing through it and processing time is reducing.

1. We’re in service, making and shipping orders.

And our customer support team is here to provide full assistance any way needed.

2. Our team is operating at full capacity to ensure your orders will arrive on time.

3. Our team is performing thorough disinfection procedures every day to ensure the cleanliness and safety of our workshop.

We wear protective gears, including face mask and gloves when handling packaging and shipments.

4. All orders are shipped via expedited services to ensure quick arrival time.

Tracking is included for all services.

Our hearts go out to all those impacted by this worldwide crisis, together, we will get through this together!